You can return your films within 30 days of your order date. Films must be in new (unopened) condition. To return the films, you must send them back to:

Instant Films (SIN 28) bei Sovereign AIC
Spreestrasse 4
Kelsterbach 65451

We use a returns warehouse to process our return shipments. Therefore, you must write the address exactly as shown.

Returns must be sent to us with a tracking number and you must send us the tracking number. Without a tracking number we cannot notify the returns warehouse of the shipment and we will not be able to process the refund. All packages which are returned to us without a tracking number will not be refunded.

We do not provide postage paid labels for return shipments. Return costs are paid by the customer.

There is a 25% refund fee which we will deduct from your order when processing the refund. This is to cover the shipping charges we incurred to send out the films and also the fees charged to us by the third-party warehouse we use.